FAQs
Where is Fortaleza Counseling located?
Fortaleza Counseling is a New York based practice that serves adults living in the state of New York.
All services are currently provided via Telehealth (mental health therapy via online) for your convenience, accessibility, and safety.
*It’s important to note that while video therapy can be appropriate for a wide variety of clients, it is not the best fit for everyone. Telehealth is not recommended for clients who present symptoms that are of high-risk nature and require frequent contact between sessions.
What is the price, length and frequency of individual sessions?
An individual session fee is $150. Sessions are 45 minutes and take place weekly or biweekly. Clients are typically seen once a week initially.
Is insurance accepted?
I am an Octave provider for those with Aetna and Cigna benefits.
In addition, I can provide you with a super bill if your insurance offers out-of-network benefits. Please contact your insurance plan to obtain more details regarding this coverage as well as reimbursement details for super bills provided. Unless special arrangements have been made in advance, payment will be due at the beginning of each session.
What do I ask when I call my insurance to inquire about out-of-network benefits?
When speaking with your insurance provider, you may consider asking the following:
Are my benefits running on a calendar (Jan-Dec) or fiscal year (July-June)?
What is my individual out-of-network deductible? Has it been met?
What is my reimbursement rate/percentage for an out-of-network provider once the deductible is met (for individual counseling)?
Is there a limit on the number of sessions my plan covers in a year?
Where do I mail my "superbill"/medical receipt?
Is there a sliding scale?
Yes, there are a limited amount of sliding scale options. This means I can offer lower fees based on financial need. Please ask for more information in our consultation and I will let you know if this is possible for our work together.
Is there a cancellation policy?
Yes. If you need to cancel an appointment, there is a requirement of 24 hours notice in advance. Otherwise, you will be charged the session fee for that appointment.
How long do I need to be in therapy?
The length of treatment varies for each individual and situation. The length of time a client participates in therapy depends on their personal challenges, progress, and specific treatment goals. There is no timeline for the healing process.